FAQ

Do you have any questions? Please check the frequently asked questions below.

GENERAL

What if I didn’t receive an order confirmation email?

It may take a while for the confirmation email to arrive in your inbox. Depending on your email settings, the confirmation email could end up in your junk or spam folder. If you haven't received anything, please reach out to us.

EXPERIENCES

Can I participate in an experience if I'm not visiting Mysteryland?

That is not possible. You should be in possesion of a valid Mysteryland 2024 ticket.

Can an experience sell-out?

Yes. As experiences are an exclusive upgrade to your weekend, most of them are limited. So don’t miss out!

Do I need to pay the experiences before the event?

Some experiences can only be pre-ordered before Mysteryland starts, some continue through the weekend. All experiences need to be paid the moment you order them.

Do I receive a confirmation after I signed up for an experience?

Yes. You’ll receive an order confirmation from our shop and after a couple of minutes, we’ll send you a voucher with the QR codes you need to enter the experience.

Where do I need to go and at what time do I need to be there?

The location and time will be displayed on the voucher. You’ll receive the voucher together with the confirmation email.

Can I refund my voucher?

Unfortunately, no.

How can I ask another question about the experiences or raffles?

Please reach out to info@mysteryland.nl

MERCHANDISE

When will I be able to shop Mysteryland Merchandise?

You will be able to shop the Mysteryland collection on August 20th 12.00.

What are the opening and closing hours of the merchandise click & collect stand?

MAIN (CLICK & COLLECT):

Saturday: 12:00 - 23:00
Sunday: 12:00 - 23:00

Can I pick up my order at Mysteryland?

Yes. All orders placed on this website are eligible for pickup at Mysteryland during opening hours of the merchandise click & collect counter.

What do I need to pick up my merchandise order?

Please bring the PDF generated by the link in the email titled "Your Mysteryland Merchandise Pick-Up Link" when you come to collect your order.

Where can I pick up my merchandise order?

You can pick up your merchandise order at the main merchandise stand (located close to the main stage.)

Can I add a product to my order after I placed it?

Unfortunately, no. Please review your order carefully before placing it.

Can someone else pick up my merchandise order?

No. Only the person mentioned on the order details can pick up the order by showing their order confirmation email.

Can I fit the products at the event?

There are no changing rooms but they can be fitted and exchanged at the stand.

Which payment method do you accept at the Merchandise stands?

We accept cash and card payments.

My item doesn't fit or is faulty, how do I return an item?

You can return your click & collect merchandise order at the counter at the merchandise stand. If you have bought your merchandise directly at the stand you can return it at the place where you have bought it.

Products purchased directly at a Mysteryland merchandise counter can only be returned during the event.

I want to change my current online order to a click & collect order. Is this possible?